Getting Help

For any questions or issues not answered by the documentation, please submit a support request by emailing [email protected]. Your email will initiate a ticket that NCSA staff will use to help you.

To help NCSA staff efficiently address your request, in your initial email, please include:

• A descriptive subject line starting with Hydro (for example, “Hydro: Permission denied error loading blorg module”)

• In the email body, include:

  • The UserID you use to log into the system.

  • Approximately when (date/time) the issue occurred.

  • What you were trying to do and how you tried to do it.

  • Why you think it isn’t working.

  • Commands or scripts you ran, in enough detail to reproduce the problem (text files are preferred).

  • The output and/or error messages you got (text files are preferred).

  • Did you install any modules? If so, which ones? (run module list and paste the output into the message)

  • If your command or script worked in the past, when did it stop working?

  • Any other approaches you’ve tried.

  • Any other information you think might be relevant.

If you have multiple, unrelated issues, please create a separate ticket for each by sending separate emails.

You will receive email correspondence as your ticket is worked on, please respond to any questions that are asked.